Avoid high water bills by tracing leaks quickly

Tracing leaks in 4 steps

Step 1: Track your water consumption

On the annual consumption bill, you will find an overview of your average annual consumption for the past 3 years in convenient bars. To find out whether your consumption is normal, you can compare it with the average water consumption in Flanders:
 

Family of	Annual water consumption
1 person	37 m³
2 people	62 m³
3 people	89 m³
4 people	108 m³
5 people	130 m³

 

However, you do not have to wait for the annual consumption bill to monitor your consumption: make a note of your meter reading every month to monitor your consumption. Is your consumption considerably higher than the average, or do you notice a sudden rise? If so, there may be a leak somewhere. In this way you can take immediate action and significantly reduce the additional consumption on your bill.

Do you have a digital water meter that automatically sends your meter readings to us? If so, you can easily monitor your usage in MyFarys. But even if we don’t receive meter readings from your water meter, you’ll find a handy tool there to actively monitor your usage.

Have you received a letter from us titled ‘Continu waterverbruik en dus mogelijk een lek’? If so, go straight to step 3.

Step 2: Check for leaks using your water meter

Carry out a leak test:

Step 1: Before going to bed, check your water meter and note down all the digits before and after the comma.
How do you read the water meter?

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Step 2: Do not use water at night. 

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Step 3: In the morning, before you use any water, check all the digits on your water meter again and compare them. 
How do you read the water meter?

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Step 4: Do the digits differ? Call a plumber or a leak detection company.

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Step 3: Trace the leak yourself or call in a plumber

A leaking toilet often makes a hissing sound and you can try to detect it yourself, by hanging a piece of toilet paper under the rim, for example. A tap that does not shut off properly will continue to drip. More difficult are underground leaks, for example, a pipe to the garden house or the outdoor tap.

Does your water meter indicate a leak, but you cannot immediately find it yourself?

If so, get a plumbing installer or leak detection company in as soon as possible to locate and repair the leak.

Not possible to repair the leak immediately?

Disconnect the faulty part or turn off the main valve when you do not need water. This will prevent further loss.

What should you bear in mind when repairing a leak?

Take photos before and after the repair. Keep hold of any invoices and documents relating to the leak or its repair. You may need these when claiming compensation for a hidden leak.

More information about compensation for a hidden leak

Step 4: Schedule a free check-up visit by Farys

What is a meter reading and how do you arrange one?

The 5 most common causes of water loss

1. Continuously running or leaky toilet
2. Faulty safety valve of boiler or instantaneous water heater
3. Faulty water softener, causing constant flushing
4. Faulty cistern refill system causing unnecessary refilling with mains water
5. Underground leak in the pipes.

Here’s how to prevent leaks

• Replace the valve seat or rubber washer on taps when it is worn out. Replace the entire tap when the housing also shows wear. 
• Check your toilet’s flushing system regularly.
  • For an upright model: check the float in the tank and the seal of the flapper.
  • For a suspended toilet: check whether the pushbutton sticks.
• Use caution with a defective safety valve of a boiler or heating device.
• Regularly check devices with automatic flushing or refilling systems, such as your rainwater system or water softener.
• Ensure separate pipe systems: the drinking water pipe must never be connected to your rainwater system or private water supply (second circuit water).
• Will you be away for a long time or is the property vacant? If so, turn off the main valve completely.
• In case of frost, to be safe, shut off outdoor taps.