Frequently asked questions about MyFarys

Login & register

How do I register on MyFarys?
Can I register for multiple customer numbers with the same e-mail address?
Problem registering?

How can I log in to MyFarys?
I’m getting an error even before I log in. What do I do now?
Problem logging in?

I've changed my e-mail address. Can I change my username?
Can I change my password?

I have another delivery address or a private water supply at Farys, but I can't find it in MyFarys.

Can I consult MyFarys in French?

How can I delete my account on MyFarys?

Bills

Can I pay a bill via MyFarys?

I see bills on MyFarys that I never received.
I can't see all my bills in the overview.

Can I make changes to my payment plan?

Moving

I have completed my part of the move. What happens next?
I don't know the other party’s e-mail address.

I selected ‘I am not yet a customer’, but I am getting the message that I am already a customer.
I entered my postal code and meter number, but I can't confirm a supply address.
I have to select an address at ‘Add to contract account’. Why is that?
I want to add my company number.
I want to delete my company number.
I can't enter my postal address.
Can I request billing in XML format while arranging the transfer?
I can't sign the digital transfer document.

I received an e-mail to complete the transfer. When I click on the ‘here’ link to go to the transfer document, nothing happens.
In the overview of my requests, the transfer remains on ‘Being processed’.

I am a purely private water supply user, but I can't arrange my move via MyFarys.

Faults

Can I report a fault via MyFarys?

Meter readings

Where can I monitor the usage of my digital water meter? 
How do I submit my meter reading via MyFarys?

The consumption in the graph on MyFarys does not match the consumption in the table. Why is that?

Request overview

I can't see all the questions I asked Farys.