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I can't see all my bills in the overview.

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2. I can't see all my bills in the overview.

On MyFarys, we show bills from the past 3 years. In addition, several bills are not included in the overview on MyFarys:

Can I make changes to my payment plan?

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2. Can I make changes to my payment plan?

Please note that the information in this FAQ does not apply to all customers. Depending on your customer type, this option may or may not be available.In MyFarys, you can add an invoice to your payment plan:

Can I report a fault via MyFarys?

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2. Can I report a fault via MyFarys?

You cannot report faults via MyFarys. For this, call us on +32(0)78-35 35 88.

How do I submit my meter reading via MyFarys?

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2. How do I submit my meter reading via MyFarys?

If we need a meter reading for billing your consumption, you will get a notification on the MyFarys homepage:

The usage in the graph on MyFarys does not match the usage in the table. Why is that?

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2. The usage in the graph on MyFarys does not match the usage in the table. Why is that?

The table shows the meter readings on a specific day, specifically the day on which you submitted the meter reading or we estimated it.

I can't see all the questions I asked Farys.

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2. I can't see all the questions I asked Farys.

In MyFarys, you can only track the status of the requests you made in MyFarys. You won't find your customer requests via the website, e-mail... here.

Ik heb vragen / problemen over MyFarys. Wat nu?

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2. Ik heb vragen / problemen over MyFarys. Wat nu?

Wij hebben de veelgestelde vragen over MyFarys gebundeld: FAQ's over MyFarys

Ik heb een tweede herinnering (niet-aangetekende ingebrekestelling) ontvangen, maar ik heb net gisteren mijn factuur betaald. Wat moet ik doen?

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2. Ik heb een tweede herinnering (niet-aangetekende ingebrekestelling) ontvangen, maar ik heb net gisteren mijn factuur betaald. Wat moet ik doen?

Je betaling heeft onze niet-aangetekende ingebrekestelling gekruist. Omdat je na het ontvangen van de herinnering niet onmiddellijk betaalde, blijft de administratieve kost verschuldigd.

How much does a payment reminder cost?

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2. How much does a payment reminder cost?

Customers are given 30 calendar days from the date of billing to pay their bill. In practice, our first reminder is not sent out immediately after the due date on the bill.

Wie is mijn drinkwaterleverancier?

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2. Wie is mijn drinkwaterleverancier?

Ontdek hier wie je drinkwaterleverancier is