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I received an e-mail to complete the transfer. When I click on the ‘here’ link to go to the transfer document, nothing happens.

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2. I received an e-mail to complete the transfer. When I click on the ‘here’ link to go to the transfer document, nothing happens.

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I selected ‘Ik ben nog geen klant’, but I am getting the message that I am already a customer.

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2. I selected ‘Ik ben nog geen klant’, but I am getting the message that I am already a customer.

When creating a new customer, we automatically check whether these details are already known in our systems. This error message means you are already known in the system.

I have to select an address at ‘Add to contract account’. Why is that?

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2. I have to select an address at ‘Add to contract account’. Why is that?

If you have multiple addresses, payment details can be different for each address (direct debit account number, invoice receipt method and so on). Here you can choose from which address you want to copy payment details.

I don't know the other party’s e-mail address.

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2. I don't know the other party’s e-mail address.

You can only submit a transfer on MyFarys if you also know the other party’s email address. Please provide the correct email address. The other party will then receive the information necessary to complete the transfer.

In the overview of my requests, the transfer remains on ‘Being processed’.

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2. In the overview of my requests, the transfer remains on ‘Being processed’.

To process a transfer, we need all the information from both parties. It can take some time to receive this data.

I want to sign the digital transfer document.

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2. I want to sign the digital transfer document.

To sign the transfer, carry out the following steps:On the start screen, click 'Document tekenen'.

I can't enter my postal address.

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2. I can't enter my postal address.

For some addresses, it is not possible to arrange the transfer via MyFarys. Submit a signed transfer document to us.

Can I request billing in XML format while arranging the transfer?

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2. Can I request billing in XML format while arranging the transfer?

When arranging your transfer using MyFarys, the default billing method is by email. If you wish to receive your bills in XML format, you can send us a web form afterwards to change this. 

I am a purely private water supply user, but I can't arrange my move via MyFarys.

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2. I am a purely private water supply user, but I can't arrange my move via MyFarys.

Does the property only have a private water supply? In that case, you cannot submit the transfer via MyFarys. You must arrange the transfer using a transfer document.

Kan ik mijn verhuis telefonisch doorgeven?

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2. Kan ik mijn verhuis telefonisch doorgeven?

Nee, je kan een overname niet telefonisch regelen.  Hoe je een overname dan wel kan doorgeven vind je op de pagina Verhuizen.