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The usage in the graph on MyFarys does not match the usage in the table. Why is that?

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2. The usage in the graph on MyFarys does not match the usage in the table. Why is that?

The table shows the meter readings on a specific day, specifically the day on which you submitted the meter reading or we estimated it.

I can't see all the questions I asked Farys.

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2. I can't see all the questions I asked Farys.

In MyFarys, you can only track the status of the requests you made in MyFarys. You won't find your customer requests via the website, e-mail... here.

Ik heb vragen / problemen over MyFarys. Wat nu?

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2. Ik heb vragen / problemen over MyFarys. Wat nu?

Wij hebben de veelgestelde vragen over MyFarys gebundeld: FAQ's over MyFarys

Ik heb een tweede herinnering (niet-aangetekende ingebrekestelling) ontvangen, maar ik heb net gisteren mijn factuur betaald. Wat moet ik doen?

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2. Ik heb een tweede herinnering (niet-aangetekende ingebrekestelling) ontvangen, maar ik heb net gisteren mijn factuur betaald. Wat moet ik doen?

Je betaling heeft onze niet-aangetekende ingebrekestelling gekruist. Omdat je na het ontvangen van de herinnering niet onmiddellijk betaalde, blijft de administratieve kost verschuldigd.

How much does a payment reminder cost?

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2. How much does a payment reminder cost?

Customers are given 30 calendar days from the date of billing to pay their bill. In practice, our first reminder is not sent out immediately after the due date on the bill.

Wie is mijn drinkwaterleverancier?

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2. Wie is mijn drinkwaterleverancier?

Ontdek hier wie je drinkwaterleverancier is

I have completed my part of the move. What happens next?

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2. I have completed my part of the move. What happens next?

We check if we have already received the other party's details. If so, we will process the transfer. Otherwise, we will ask the other party to forward their details before we can process the transfer.

I entered my postal code and meter number, but I can't confirm a supply address.

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2. I entered my postal code and meter number, but I can't confirm a supply address.

For some addresses, it is not possible to arrange the transfer via MyFarys. 

I received an e-mail to complete the transfer. When I click on the ‘here’ link to go to the transfer document, nothing happens.

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2. I received an e-mail to complete the transfer. When I click on the ‘here’ link to go to the transfer document, nothing happens.

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I selected ‘Ik ben nog geen klant’, but I am getting the message that I am already a customer.

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2. I selected ‘Ik ben nog geen klant’, but I am getting the message that I am already a customer.

When creating a new customer, we automatically check whether these details are already known in our systems. This error message means you are already known in the system.